GOV.UK Verify
Problems with iOS 12 and some older browsers
Monitoring - GOV.UK Verify may not work with some services if the user is using an iOS 12 device, Safari on MacOS 10.14 or some older version of Chrome. A full list of affected browsers can be found at https://www.chromium.org/updates/same-site/incompatible-clients.

This is an ongoing problem and no immediate fix is available.
Nov 13, 11:37 GMT

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.


If you've having issues that aren't reflected here, please contact idasupport@digital.cabinet-office.gov.uk

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at idasupport@digital.cabinet-office.gov.uk and we'll add you.

Certified companies / identity providers Under Maintenance
Barclays Operational
DigIdentity Under Maintenance
Experian Operational
Post Office Operational
Secure Identity Operational
European Union identity providers (UK eIDAS connector) ? Operational
Document Checking Service Operational
DVLA Operational
Passport Office Operational
DVA (Northern Ireland Driving Licence Agency) Operational
eIDAS German Middleware Operational
eIDAS UK Proxy Operational
GOV.UK Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Experian maintenance 00:10 - 01:10 GMT 04/03/2021 - minimal disruption to service Mar 4, 00:10-01:10 GMT
Hello,

Experian plans to carry out essential maintenance between 00:10 - 01:10 04/03/2021.

During this time, users may not be able to use the service although minimal disruption is anticipated.

All other services will be operational.

Regards,
GOV.UK Verify team
Posted on Feb 26, 14:17 GMT
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021
Document Checking Service: Unavailable
Resolved - This incident has been resolved.
Feb 27, 09:46 GMT
Investigating - We are investigating an issue with the Document Checking Service. Users are currently unable to check passports and driving licences.
Feb 27, 09:08 GMT
Feb 26, 2021

No incidents reported.

Feb 25, 2021
Users unable to sign in with Experian
Resolved - This incident has been resolved.
Feb 25, 13:03 GMT
Investigating - Hello,

We're aware that users are currently unable to sign in to services using Experian. They're receiving an error message from the Verify hub after successfully authenticating with Experian. We're currently working with Experian to resolve the issue.

Thanks,
GOV.UK Verify Support
Feb 25, 09:18 GMT
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
HMPO maintenance 22.00 to 23.00 GMT 20/02/2021 - users will not be able to use a passport to prove their identity
Completed - The scheduled maintenance has been completed.
Feb 20, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 GMT
Scheduled - Hello,

Her Majesty's Passport Office (HMPO) plans to carry out essential maintenance between 10pm and 11pm on Saturday 20 February 2021.

During this time, users will not be able to use a passport to prove their identity using GOV.UK Verify. They will be able to use a driving licence to prove their identity as usual.


All other services will be operational.

Regards,
GOV.UK Verify team
Feb 17, 17:09 GMT
Feb 19, 2021
Users unable to use Verify for Check Your State Pension
Resolved - This incident has been resolved.
Feb 19, 16:59 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 16:58 GMT
Investigating - We're aware of an issue that seems to affect some HMRC services, resulting in users seeing Government Gateway who intended to use GOV.UK Verify. We're talking to the teams that manage this issue.
Feb 19, 16:04 GMT
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

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