GOV.UK Verify
Monitoring - GOV.UK Verify may not work with some services if the user is using an iOS 12 device, Safari on MacOS 10.14 or some older version of Chrome. A full list of affected browsers can be found at https://www.chromium.org/updates/same-site/incompatible-clients.

This is an ongoing problem and no immediate fix is available.
Nov 13, 11:37 GMT

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.


If you've having issues that aren't reflected here, please contact idasupport@digital.cabinet-office.gov.uk

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at idasupport@digital.cabinet-office.gov.uk and we'll add you.

Certified companies / identity providers Operational
Barclays Operational
DigIdentity Operational
Experian Operational
Post Office Operational
Secure Identity Operational
European Union identity providers (UK eIDAS connector) ? Operational
Document Checking Service Operational
DVLA Operational
Passport Office Operational
DVA (Northern Ireland Driving Licence Agency) Operational
eIDAS German Middleware Operational
eIDAS UK Proxy Operational
GOV.UK Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - The issue has was identified and a fix applied, the service is now fully operational again.
Jan 15, 10:37 GMT
Investigating - Hello,

We are aware of and investigating an intermittent problem with the DVA Document Checking Service.

The issue is manifesting itself as intermittent dropped connections between DCS and DVA resulting in users being unable to verify using DVA driving licence document but users can sign-in to existing account

DCS and DVA teams are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

Chris Clayson

GOV.UK Verify team
Jan 14, 10:53 GMT
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Completed - The scheduled maintenance has been completed.
Jan 9, 20:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:23 GMT
Scheduled - DVLA will be undergoing scheduled maintenance during this time. This will affect users who wish to use a British driving licence to Verify their identity. This will have no impact on holders of an Irish driving licence.
Jan 9, 08:22 GMT
Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Completed - The scheduled maintenance has been completed.
Jan 5, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:30 GMT
Scheduled - Digidentity will be performing an upgrade overnight (4th Jan) so users may be unable to sign in or create accounts - please try again in the morning.
Dec 24, 16:09 GMT
Jan 4, 2021
Resolved - This incident has been resolved.
Jan 4, 11:21 GMT
Monitoring - Universal Credit cannot be used with eIDAS identities from Spain: this is a long-term issue with no expected resolution in the near future.
Jun 3, 10:59 BST
Resolved - This incident has been resolved.
Jan 4, 11:21 GMT
Update - Identities from Belgium and Estonia can now be used once again. We expect other countries to be available again soon.
Nov 25, 10:19 GMT
Investigating - European Union identity schemes cannot currently be used to sign in to UK government services.
Nov 24, 14:02 GMT