GOV.UK Verify Status

GOV.UK Verify

All Systems Operational

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.

If you've having issues that aren't reflected here, please contact idasupport@digital.cabinet-office.gov.uk

Uptime over the past 90 days. View historical uptime.

GOV.UK Verify hub Operational

Certified companies Operational

Barclays Operational

DigIdentity Operational

Experian Operational

Post Office Operational

Secure Identity Operational

Document Checking Service Operational

GOV.UK Verify Operational

DVLA Operational

Passport Office Operational

DVA Operational

eIDAS German Middleware Operational

eIDAS UK Proxy Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned maintenance on the MPKI Security Platform 09/12/2019 18:00 - 22:00 Dec 9, 18:00-22:00 GMT

There will be some planned maintenance to the Managed PKI production platform.

This work is scheduled to take place on 09 December 2019 at 1800 hours (GMT) and will take about 4 hours.
Posted on Dec 6, 11:47 GMT

Past Incidents

Dec 9, 2019

IMPORTANT: Some Experian users are experiencing errors when checking their passports or driving licences.

Resolved - Hello,

DCS has resolved the issue that affected Experian users, and full service has been restored.

I’m sorry for the impact that this has had on your users and the service you provide, and the problems this has caused for your team.

Making sure the Document Checking Service is constantly available and robust is our priority and we’ll be doing everything we can to minimise the possibility of outage in the future.

The quickest way to get help is to email us or to let us know how this incident has affected you, please contact via idasupport@digital.cabinet-office.gov.uk.

Regards,

Joakim Bajoul Kakaei,
Developer
GOV.UK Verify team
Dec 9, 14:11 GMT

Investigating - Hello,

We are aware of and investigating a problem with Experian where some users are experiencing errors when supplying correct passport or driving licence information.

Some users will therefore be unable to register and verify their identity using NI or UK driving licences or passports.

Experian and Verify are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

Joakim Bajoul Kakaei

GOV.UK Verify team
Dec 5, 17:54 GMT

Dec 8, 2019

No incidents reported.

Dec 7, 2019

[Scheduled] Barclays planned maintenance 01:00 - 07:00 GMT 07/12/2019

Completed - The scheduled maintenance has been completed.
Dec 7, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 GMT

Scheduled - Barclays will be undergoing planned maintenance between 01:00 and 07:00 on 7th December 2019; customers will not be able to access Barclays IDAP during this time.
Dec 2, 11:25 GMT

Dec 6, 2019

Barclays IDP : Application is not Available

Resolved - This incident has been resolved.
Dec 6, 11:53 GMT

Investigating - We are aware of and investigating a problem with Barclays with the IDAP application being down. The issue seems to be affecting registration and authentications.

Barclays and Verify are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

Alex Newton

GOV.UK Verify team
Dec 6, 11:23 GMT

Dec 5, 2019

Experian planned maintenance 00:10 - 01:10 GMT 05/12/2019

Completed - The scheduled maintenance has been completed.
Dec 5, 02:10 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:10 GMT

Scheduled - Hello,

Experian plans to carry out essential maintenance between 00:10 and 01:10 GMT 05/12/2019.

During this time users of their service will be affected by up to 35 minutes downtime although the overall impact is expected to by minimal.

All other services will be operational.

Regards,

GOV.UK Verify team
Dec 3, 09:12 GMT

Dec 4, 2019

Verify Document Checking Service maintenance 4 December 2019, 8am to 11am

Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 GMT

Scheduled - Hello,

We will be carrying out essential maintenance on GOV.UK Verify's Document Checking Service (DCS) from 8am to 11am on Wednesday 4 December 2019.

During this time the DCS may be unavailable for short periods. Users may be unable to verify their identities using passports and driving licences.

All other GOV.UK Verify services will be operational.

Regards,

GOV.UK Verify team
Nov 27, 17:29 GMT

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

SecureIdentity Unavailable

Resolved - This incident has been resolved.
Nov 27, 16:44 GMT

Investigating - SecureIdentity is currently undergoing scheduled maintenance.
Nov 27, 15:48 GMT

Nov 26, 2019

Users can't verify their identity using Northern Ireland driving licences

Resolved - Hello,

We have now resolved this issue and users can once again verify their identity with Northern Ireland driving licences.

With best wishes,

Ben Mortimer
Product manager
Document Checking Service
Nov 26, 14:53 GMT

Investigating - Hello,

We are aware of and investigating a problem with the connection from GOV.UK Verify's Document Checking Service (DCS) to the Northern Ireland Driver and Vehicle Agency (NI DVA).

Users are currently unable to verify their identity using Northern Ireland driving licences.

We are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

Ben Mortimer
Product manager
Document Checking Service
Nov 26, 12:43 GMT

Nov 25, 2019

No incidents reported.

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