GOV.UK Verify
Identity providers are very busy
Update - We are continuing to work on a fix for this issue.
Mar 26, 17:56 GMT
Identified - Our identity providers have implemented a queuing system, and you may have to wait at certain times before you can continue. We're sorry for the delay and we're working hard to make sure everyone can get an identity account as soon as possible.
Mar 26, 17:55 GMT
Update - Due to high levels of demand, Verify's identity providers may not be able to process your application right away.
Mar 23, 13:58 GMT
Update - We are continuing to investigate this issue.
Mar 23, 11:44 GMT
Investigating - Due to high levels of demand, Verify's identity providers may not be able to process your application at this time. Please try again later.
Mar 23, 11:20 GMT

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.


If you've having issues that aren't reflected here, please contact idasupport@digital.cabinet-office.gov.uk

Uptime over the past 90 days. View historical uptime.
GOV.UK Verify hub Operational
Certified companies Partial Outage
Barclays Operational
DigIdentity ? Partial Outage
Experian Operational
Post Office ? Partial Outage
Secure Identity Operational
Document Checking Service ? Operational
DVLA Operational
Passport Office Operational
DVA ? Operational
eIDAS German Middleware Operational
eIDAS UK Proxy ? Operational
90 days ago
100.0 % uptime
Today
GOV.UK Verify ? Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
P1: GOV.UK Verify is looks like users are having trouble returning to the hub
Resolved - Hello,

We are aware of and investigating a problem with GOV.UK Verify.

It looks like users are having trouble returning to the hub
having verified at an IDP. We expect that the saml-proxy
handleResponsePost endpoint should return a 2xx response under
normal conditions. We are observing the rate of 2xx responses
has dropped below 95%.

We’re looking into this as a matter of urgency and will update you as soon as we know more.

Regards,
Mar 30, 17:30 BST
Mar 29, 2020
Barclays IDAP planned maintenance 01.00 - 07.00 BST 29/03/2020 - Outage
Completed - The scheduled maintenance has been completed.
Mar 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 16:40 GMT
Scheduled - Hello,

Barclays IDAP plans to carry out essential maintenance between 01.00 - 07.00 BST 29/03/2020.

During this time users of their service will be be unable to sign using Barclays.

All other services will be operational.

Regards,

GOV.UK Verify team
Mar 26, 16:37 GMT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Document Checking Service - high error rate, 23 March 2020 10.50am
Resolved - This incident has been resolved.
Mar 23, 11:45 GMT
Update - We are continuing to investigate this issue.
Mar 23, 11:42 GMT
Update - We are continuing to investigate this issue.
Mar 23, 11:14 GMT
Update - We are continuing to investigate this issue.
Mar 23, 10:55 GMT
Investigating - Hello,

We are aware of and investigating a problem with the Document Checking Service.

Many users are being shown an error when they try to create a GOV.UK Verify account, or sign in to a service using an existing account.

We are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

Benjamin Mortimer
GOV.UK Verify team
Mar 23, 10:54 GMT
Barclays slow/unavailable
Resolved - This incident has been resolved.
Mar 23, 10:21 GMT
Update - Barclays identity service is still not consistently available; you may need to use a different identity provider at this time.
Mar 22, 14:40 GMT
Monitoring - Please contact Barclays for more information.
Mar 21, 22:50 GMT
Investigating - Barclays are currently investigating some issues with their identity service; you may need to use a different identity provider at this time.
Mar 20, 19:49 GMT
Mar 22, 2020
Post Office planned maintenance 22.30 - 01.00 GMT/BST 21/03/2020
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:30 GMT
Scheduled - Hello,

Post Office plans to carry out essential maintenance between 22.30 - 01.00 GMT/BST 21/03/2020.

During this time users of their service will be be unable to use Post Office to verify their identities.

All other services will be operational.

Regards,

GOV.UK Verify team
Mar 19, 11:31 GMT
Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020
Experian planned maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 GMT
Scheduled - Experian is undertaking planned maintenance in this time period.
Mar 17, 16:33 GMT
Document Checking Service - DVA Unavailale
Resolved - This incident has been resolved.
Mar 17, 09:22 GMT
Investigating - Hello,

We are aware of and investigating a problem with the GOV.UK Verify Document Checking Service - DVA Documents.

- Users are unable to verify using Northern Ireland driving licences but users can sign-in to existing accounts

We are looking into this as a matter of urgency and we will update you as soon as we know more.

Regards,

GOV.UK Verify team - Document Checking Service
Mar 17, 08:34 GMT
Experian will be undergoing scheduled maintenance during this time.
Completed - The scheduled maintenance has been completed.
Mar 17, 01:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:10 GMT
Scheduled - Experian will be undergoing scheduled maintenance during this time.
Mar 16, 11:27 GMT
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