GOV.UK Verify
Monitoring - GOV.UK Verify may not work with some services if the user is using an iOS 12 device, Safari on MacOS 10.14 or some older version of Chrome. A full list of affected browsers can be found at https://www.chromium.org/updates/same-site/incompatible-clients.

This is an ongoing problem and no immediate fix is available.
Nov 13, 11:37 GMT
Update - Identities from Belgium and Estonia can now be used once again. We expect other countries to be available again soon.
Nov 25, 10:19 GMT
Investigating - European Union identity schemes cannot currently be used to sign in to UK government services.
Nov 24, 14:02 GMT
Monitoring - Universal Credit cannot be used with eIDAS identities from Spain: this is a long-term issue with no expected resolution in the near future.
Jun 3, 10:59 BST

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.


If you've having issues that aren't reflected here, please contact idasupport@digital.cabinet-office.gov.uk

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at idasupport@digital.cabinet-office.gov.uk and we'll add you.

Certified companies / identity providers Partial Outage
Barclays Operational
DigIdentity Operational
Experian Operational
Post Office Operational
Secure Identity Operational
European Union identity providers (UK eIDAS connector) ? Partial Outage
Document Checking Service Operational
DVLA Operational
Passport Office Operational
DVA (Northern Ireland Driving Licence Agency) Operational
eIDAS German Middleware Operational
eIDAS UK Proxy Operational
GOV.UK Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
There will be some planned maintenance to the MPKI Security Platform planned maintenance

This work is scheduled to take place on 29 November 2020 at 08:00 (GMT) and will take about 2 hours
Posted on Nov 17, 12:39 GMT
Past Incidents
Nov 28, 2020
Resolved - This incident has been resolved.

Regards,
GOV.UK Verify - Document Checking Service Team
Nov 28, 11:36 GMT
Investigating - There is a problem affecting driving license and passport checks.
Nov 28, 09:55 GMT
Completed - The scheduled maintenance has been completed.
Nov 28, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:00 GMT
Scheduled - There will be some planned maintenance to the MPKI Security Platform planned maintenance

This work is scheduled to take place on 28 November 2020 at 08:00 (GMT) and will take about 2 hours
Nov 17, 12:36 GMT
Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Unresolved incidents: Unable to sign in using a European Union identity scheme (eIDAS), Problems with iOS 12 and some older browsers.

Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 09:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:16 GMT
Scheduled - The Italian eIDAS Node will be under maintenance starting from November 20th, 2020 to November 24th, 2020.

In this time frame, the connection the the node would not be always up.
We apologise for the inconvenient and for the late notification.
Nov 20, 09:12 GMT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 GMT
Scheduled - There will be some planned maintenance to the MPKI Security Platform planned maintenance.
This work is scheduled to take place on 19th November 2020 at 18:00 (BST) and will take about 4 hours.

During this time, your service will continue to run as normal.
Nov 18, 11:58 GMT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.