GOV.UK Verify
Problems with iOS 12 and some older browsers
Monitoring - GOV.UK Verify may not work with some services if the user is using an iOS 12 device, Safari on MacOS 10.14 or some older version of Chrome. A full list of affected browsers can be found at https://www.chromium.org/updates/same-site/incompatible-clients.

This is an ongoing problem and no immediate fix is available.
Nov 13, 11:37 GMT

About This Site

Welcome to GOV.UK Verify's status page.

If you're here it could be that we are experiencing difficulties. We'll post details here to keep you up to date.

If you’re trying to access a government service and need help to sign into your Verify account find out who to contact.

If you're a service or identity provider and you're having issues that aren't reflected here, please email our support team with the details of the problem your service is experiencing.

To subscribe to alerts about disruption to the service select the 'Subscribe to updates' option above and you will be notified of any changes.

Certified companies / identity providers Operational
Barclays Operational
DigIdentity Operational
Experian Operational
Post Office Operational
Secure Identity Operational
Document Checking Service Operational
DVLA Operational
Passport Office Operational
DVA (Northern Ireland Driving Licence Agency) Operational
GOV.UK Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rural Payments maintenance 17.00 - 23.00 GMT/BST 21/07/2021 - Service Unavailable Jul 21, 17:00-23:00 BST
Hello,

Rural Payments plans to carry out essential maintenance between 17.00 - 23.00 GMT/BST 21/07/2021.

During this time, users will not be able to use Verify to Sign into Rural Payments

All other services will be operational.

Regards,
GOV.UK Verify team
Posted on Jul 21, 17:00 BST
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021
HMPO maintenance 22.00 - 01.30 BST 19th/20th June 2021 - users will not be able to use a passport to prove their identity
Completed - The scheduled maintenance has been completed.
Jun 20, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 BST
Scheduled - Hello,

Her Majesty's Passport Office (HMPO) plans to carry out essential maintenance between 10pm and 1:30am on the night of Saturday 19th/Sunday 20th of June 2021.

During this time, users will not be able to use a passport to prove their identity using GOV.UK Verify. They will be able to use a driving licence to prove their identity as usual.

All other services will be operational.

Regards,
GOV.UK Verify team
Jun 17, 15:17 BST
Jun 19, 2021
Jun 18, 2021
Digidentity and Post Office have an issue with verifying financial details for new sign ups
Resolved - Digidentity have made improvements to their service which should reduce any further impact of this issue on Verify users.
Jun 18, 16:20 BST
Monitoring - Digidentity made an update on 14 June 2021 and it should improve service performance. The GOV.UK Verify team is currently monitoring the service to check the need for any further changes. We'll have a further update on 17 June 2021.
Jun 15, 17:43 BST
Identified - Digidentity and Post Office have investigated this issue. A fix is expected by Tuesday 15 June 2021.
Jun 14, 14:45 BST
Update - We are continuing to investigate this issue which affects some new users. Users with a GOV.UK Verify account can continue to sign in.
Jun 4, 16:29 BST
Investigating - Digidentity and Post Office are investigating a problem with their service.

This affects some users attempting to sign up with a new GOV.UK Verify account. If users need to enter financial details because they do not have photographic ID, the chance of successfully verifying their identity is lower than normal.

No other services are impacted by this issue, and users with a GOV.UK Verify account can continue to sign in.

Regards,

GOV.UK Verify team
Jun 4, 16:28 BST
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

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