IMPORTANT: [Specific Service GOV.UK Verify/Passport Office/DVLA/DVA Document Checking Service] is [what the problem is or what the end user might be experiencing]
Incident Report for GOV.UK Verify

We have resolved the issue that affected checking GB licensed today, and full service has been restored.

I’m sorry for the impact that this has had on your users and the service you provide, and the problems this has caused for your team.

Making sure the Document Checking Service is constantly available and robust is our priority and we’ll be doing everything we can to minimise the possibility of outage in the future. We will now start looking into why and how this happened.

The quickest way to get help is to email us or to let us know how this incident has affected you, please contact via


Benjamin Gill

GOV.UK Verify team
Posted Jan 08, 2020 - 08:37 GMT

We are aware of and investigating a problem with the DVLA Document Checking Service.

Users are unable to verify using a GB driving licence. Other documents are unaffected.

We are looking into this as a matter of urgency and we will update you as soon as we know more.



GOV.UK Verify team
Posted Jan 08, 2020 - 08:21 GMT
This incident affected: Document Checking Service (DVLA).