IMPORTANT: Issue with GOV.UK Verify users using Experian to verify their identities
Scheduled Maintenance Report for GOV.UK Verify
Completed
The scheduled maintenance has been completed.
Posted Dec 12, 2019 - 13:49 GMT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Dec 12, 2019 - 13:45 GMT
Update
Hello,

Experian has resolved the issue that affected their service today, and full service has been restored.

Experian users can now verify and sign-in.

I’m sorry for the impact that this has had on your users and the service you provide, and the problems this has caused for your team.

The quickest way to get help is to email us via idasupport@digital.cabinet-office.gov.uk.

Regards,
GOV.UK Verify team
Posted Dec 12, 2019 - 13:44 GMT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Dec 12, 2019 - 13:42 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 12, 2019 - 10:42 GMT
Update
We will be undergoing scheduled maintenance during this time.
Posted Dec 12, 2019 - 10:42 GMT
Scheduled
Hello,

We are aware of and investigating a problem with GOV.UK Verify.

Users attempting to use Experian to verify their identities are currently not able to access the Experian service.

We’re looking into this as a matter of urgency and will update you as soon as we know more.

Regards,
GOV.UK Verify team
Posted Dec 12, 2019 - 10:40 GMT
This scheduled maintenance affected: Certified companies / identity providers (Barclays, DigIdentity, Experian, Post Office, Secure Identity).